Comments and complaints

All feedback, constructive or positive, is really valuable to us as it allows us to continuously improve our service.

If you would like to report a dangerous situation or report a power cut please call us 24 hours a day on 0800 31 63 105 or 105 (free to call from landline or mobile).

Your details


Have a read of the Terms of Connection set by our regulator Ofgem, which contains important information about the delivery of electricity across our distribution network and may help answer any questions you have.

Download Terms of Connection

For more information about how we process complaints, please download our complaints process.

The combined size of all files you upload must not exceed 25MB.

Looking after your information

We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes but we work with two research organisations, Rant & Rave and Explain Research who may contact you for feedback about our service. Your feedback is shared with us and Ofgem, our regulator. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our Privacy Policy.