Priority Services Register - Update details

We understand that things change, and it is important that the information we hold on our Priority Services Register is up-to-date, so we can provide you with the support you need especially in the event of a power cut. This is why we get in touch to ask you to update your information every 18 months.

If you would like to receive a copy of our Priority Services Register application form in large font, in EasyRead or in Braille, please call 0800 169 9970 or email us at psr@ukpowernetworks.co.uk and we will be happy to arrange this for you. You can also download our EasyRead form and language forms from our Priority Services resources and downloads page.

For more information on how we will treat your personal data, please read our Privacy Policy and our Priority Services Promise.

Need to remove a property from our Priority Services Register?

Simply send us an email with the details and we will remove them. You can also call us on 0800 169 9970 (free to call from a landline or mobile, lines are open 24 hours).

Mandatory questions

Questions which have a star (*) after them are mandatory fields. You will not be able to complete the form without answering these.


Who should we contact about the property during a power cut?

Is there anyone else you would like us to contact during a power cut?

Please let us know your reason for registering by selecting any of the options applicable to you or anyone else living in the property*

How did you hear about us?

Looking after your information

To offer this service, we'll keep the information you have given us and only contact you to provide you with support during a power cut or to provide information about the Priority Services Register or other essential services. Your personal information will not be used by us or our partners for marketing purposes, but we work with a range of support partners or other organisations that may contact you for feedback about our service. You can update your information at any time. If you are completing this form on behalf of someone else, by completing it you confirm that you have the permission of that person to do so.