Website feedback and compliments

We're always looking at ways to improve our website for our customers, so please let us know what you think of it and how you think we should improve it. You can also use this form if you have a compliment about our services or staff.

If you’ve got a complaint about our service please complete our comments and complaints online form.

Please do not use this form to report any urgent or dangerous situations to us. Please stay away from any damaged cables or equipment and call us 24 hours a day on 0800 31 63 105 or 105 (free to call from a landline or mobile).

Looking after your information

We are committed to protecting and respecting your privacy. The information you provide will not be used for marketing purposes but we work with two research organisations, Rant & Rave and Explain Research who may contact you for feedback about our service. Your feedback is shared with us and Ofgem, our regulator. We will not sell or pass on your information to any other third party for any purpose. For more information on how we will treat your personal data, please read our Privacy Policy.